Privacy Policy

The below privacy policy applies to consumers. In the event you are a business partner of us, please see here the B2B Privacy Policy.

We promise to respect your privacy and protect your personal data! We will always be open about how and why we use your data.

Safety when buying online is our priority

Your personal details are held securely and in strict confidence, in accordance with relevant data protection legislation. We know that security is very important when buying online, so we use the latest technology to protect your personal and payment card details.

We use data to make your purchase easy and tailored for you

We analyse how users use our website and services to make things easier and more interesting.

We use data to make cooking with us a better experience and to inform you about news and offers

If you decide to become part of our group customer database and receive our newsletters and marketing communications, we will send you personalised contents, and inform you when new products are launched, if there are exclusive offers, show cooking demonstrations or upcoming events, or promotions dedicated to you.

Opt-out:

You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more communications until the opt-out is processed completely.

Your data is under your control

Remember you are in control of your data and you can manage your preferences at any time.

Please be assured that we will never pass on your details to third party organisations for their own marketing purposes without your permission.

For any information or to exercise your privacy rights, you can contact us to let us know what the issue is and we will respond in a timely manner.

Our Privacy Notice in Full

We are committed to protecting your personal data and your privacy, and this notice explains how we collect and process your personal data in accordance with applicable data protection laws (the “Data Protection Laws”).

“Personal data” means any information relating to you and that allows us to identify you, either directly or in combination with other information.

Children: This website is not intended for children and we do not knowingly collect data relating to children.

We may collect personal data from you when you use our website (the “Website”), register an account, buy a product on the Website or in our stores, or subscribe to our marketing communications. The personal data may concern:

  • name, surname, email address, and other contact details, to register an account or purchase as a guest user, or to subscribe to our marketing communications on the web or at the store.
  • your purchase data, for example purchase details, delivery data, product and payment data and details, for managing your orders.
  • data about your online browsing history (e.g., online identifiers – such as your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website by using logs and/or tracking technologies such as “cookies” for improving our services and ads, or for our statistical analysis.
  • your feedback, requests, complaints, questions, or interactions with us.

The personal data collected from you when you use the Website or otherwise provide personally identifying information is so protected and you have the privacy rights explained below.

The data controller of the e-commerce services offered through the Website is the operator of this site.

If you consent to receive marketing communications from us you will become part of our group consumer database.

We may process your data for the following purposes:

  • FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
  • TO CREATE AN ACCOUNT We will use your data to create an account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts.
  • TO MANAGE YOUR ORDERS AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU We will use your data to manage our contractual relationship with you, your purchase of products on the Website and or in our stores, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. We will also use your personal data to reply to your requests sent through our Website forms or other channels.
  • TO INFORM YOU ABOUT NEWS OR OFFERS ON OUR PRODUCTS If you have consented to our doing so, we will send you personalised marketing communications and news about initiatives promoted by our group subsidiaries, and local affiliates and partners, also depending on your preferences. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to our products or to new store openings, exclusive events, contests, surveys, demonstrations, or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. This processing is based on your consent. The opt-in choice may be exercised at the points where personal information is collected. Opt-out: You can stop receiving our updates at any time, free of charge, by clicking on the unsubscribe button at the end of any newsletter. If you have an account, you can easily manage your marketing preferences.
  • RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalised customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents or communications, you can limit the usage of the information about your online actions by managing your cookie setting. Please note this does not opt you out of being served ads, offers, or communications. You will continue to receive generic ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policy at coloredcookwareset.com.
  • PRODUCT REVIEW In case you have purchased one of our products, we may send a message asking for your products’ review. We are interested in product reviews from our customers to constantly improve our products and services. The review is not mandatory, and you are free to submit it or not.

Security – We place great importance on the security of the data of our users. We will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice, and it can be accessed or corrected upon your request. We use organisational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will never occur, we use all reasonable efforts to prevent it.

Where – To provide you with the services described above, your data may be processed or stored both in and outside your country of residence. In any case, your data will be transferred only under specific contractual arrangements to ensure adherence to personal data protection rules and standards.

We will retain your personal data for as long as we need it for the purposes for which it was collected, after which it will be destroyed or rendered unusable. Your account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters, marketing communications and personalised contents for as long as you consent. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our marketing communications.

Our staff – Your personal data will be processed only by our authorised staff or by the authorised staff of other companies within our group supporting us in providing you with the services described above.

Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you the services described above. These include companies that provide storage services, providers of technical services, the payment gateway, our newsletter platform, companies that evaluate service quality and customer satisfaction, or carry out marketing on our behalf. These third parties will only access your information to perform tasks and duties in compliance with this Privacy notice and Data Protection Laws. Additionally, we may share your personal information with companies that support us in the provision of our services, such as our warehousing and distribution partners.

Legal obligations – We might have to disclose your information to third parties if this is necessary to comply with laws and regulations, prevent fraud or misuse of our services, or protect our business and property rights. These third parties may include legal services, audit services and local regulators and authorities.

It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register an account on the Website. Providing personal data for marketing purpose, personalized contents and newsletter is optional. Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with our personalised marketing communications and promotional offers. If you consent to us processing your personal data for these purposes you can revoke your consent or object to the processing at any time by setting your cookie preferences.

If you wish to exercise your access, correction, cancellation, portability and objection rights under the Data Protection Laws, as detailed below, or make complaints and other inquiries, please contact us via our website.

Under the Data Protection Laws, you have the right:

  • of access to your personal data
  • to information
  • to rectification
  • to erasure (right to be forgotten)
  • to restriction of the processing
  • to data portability
  • to object to the processing and to withdraw consent at any time
  • to lodge a complaint with the relevant Data Protection Commissioner.

We keep our privacy notice under regular review.